Insurance Claims Officer job description

About the job

We are looking for an insurance claims officer to review clients' claims, check their cover and assess the damage, reaching a fair and prompt settlement under the policy terms.

Duties and responsibilities

• Receive claims and check that the policy is in force and covers the incident
• Arrange or carry out damage inspections at the scene or the workshop and record them with photos and reports
• Estimate the loss and the cost of repair or replacement, using quotes and expert reports
• Review supporting documents such as police reports, medical reports and invoices
• Look into suspected fraud cases and refer them to the right department
• Negotiate settlement amounts with policyholders and injured third parties within delegated authority
• Write settlement reports and recommend payment or refusal with the reasons
• Pursue recovery from third parties or reinsurers

Working conditions

• Field work at accident scenes, workshops and warehouses

Requirements

• Bachelor's degree in insurance, business administration or engineering
• 3 to 6 years of experience in insurance claims handling

The years of experience follow the level you choose when posting.

Skills

• Claims handling
• Damage assessment
• Insurance policy wording
• Repair cost estimation
• Fraud detection
• Negotiation
• Report writing

Preferred

• Technical knowledge of vehicles or buildings for assessing damage
• A professional insurance qualification
• A valid driving licence