Job description templates
Debt Collector job description
A ready advert for a Debt Collector job in Libya, in Arabic and English. Post it on jobs.ly and edit it to fit your organization.
About the job
We are looking for a debt collector to follow up with customers who are behind on payments in a professional, respectful way and agree practical ways to collect what is owed.
Duties and responsibilities
- Contact customers with overdue payments by phone, by message and in person
- Remind customers politely of amounts due, before and after the due date
- Agree payment plans with customers and check that they keep to them
- Collect payments, hand them in with their receipts and record them in the system
- Trace customers whose addresses or phone numbers have changed
- Prepare daily and weekly collection reports
- Refer accounts in default to management or the legal department with a complete file
- Keep customers' details confidential and never disclose their debts to others
Working conditions
- Daily travel to visit customers around the city
- Dealing with upset customers at times
Requirements
- A secondary school certificate or equivalent
- 3 to 6 years of experience in collections, sales or customer service
The years of experience follow the level you choose when posting.
Skills
- Negotiation
- Communication
- Patience
- Follow-up
- Excel
- Payment plans
- Cash handling
Preferred
- A valid driving licence for field collections
- Collections experience at a bank or instalment sales company
- Good knowledge of the city's areas
Post this job
The posting form starts with this description, for you to edit before publishing.