Job description templates
IT Support Technician job description
A ready advert for a IT Support Technician job in Libya, in Arabic and English. Post it on jobs.ly and edit it to fit your organization.
About the job
We are looking for an IT support technician to help staff with computer, software, printer and connection problems and resolve them quickly so work carries on.
Duties and responsibilities
- Take support requests, log them in the ticketing system and follow them through to a fix
- Help staff with computer, software and email problems in person or remotely
- Set up new devices and install operating systems and approved software
- Create user accounts and reset passwords following procedure
- Maintain printers, scanners and other peripherals
- Fix network and Wi-Fi connection problems in the offices
- Escalate complex problems to specialists and document recurring fixes
- Keep an inventory of devices and software and track their licences
Working conditions
- Travel between offices or branches for on-site support
Requirements
- Intermediate or higher diploma in computing or information technology
- 3 to 6 years of experience in IT user support
The years of experience follow the level you choose when posting.
Skills
- User support
- Windows
- Office 365
- Networking
- Problem solving
- Ticketing systems
- Printer maintenance
- Patience and courtesy
Preferred
- CompTIA A+ or a similar certificate
- Knowledge of Active Directory basics
- Experience supporting point-of-sale or banking systems
Post this job
The posting form starts with this description, for you to edit before publishing.