Job description templates
NOC Technician job description
A ready advert for a NOC Technician job in Libya, in Arabic and English. Post it on jobs.ly and edit it to fit your organization.
About the job
We are looking for a NOC technician to watch the network and services around the clock, log faults as soon as they appear and escalate them to the right teams so service is restored quickly.
Duties and responsibilities
- Watch the monitoring screens and systems and spot alarms and faults
- Open fault tickets and record their details and timing
- Run first checks and follow the approved fix procedures
- Escalate faults to engineers and field teams according to severity
- Track open faults until they are closed and keep their status up to date
- Tell the departments concerned about outages and scheduled maintenance
- Write the shift report and hand over to the next shift
Working conditions
- Round-the-clock shift work, including nights and holidays
Requirements
- Intermediate or higher diploma in telecommunications, computing or electronics
- 3 to 6 years of experience in network monitoring and technical support
The years of experience follow the level you choose when posting.
Skills
- Network monitoring systems
- Ticketing systems
- Networking basics
- Telecom basics
- Escalation procedures
- Documentation
- Quick response
Preferred
- CCNA or a similar certificate
- Experience with tools such as Zabbix or SolarWinds
- Good English for reports and contact with vendors
Post this job
The posting form starts with this description, for you to edit before publishing.