Airport Duty Manager

Coordinate airport operations and manage disruptions during the assigned shift.

Work pattern

48 hours per week across six eight-hour days, with a rotating rest day. Shifts: 06:00–14:00, 14:00–22:00 and 22:00–06:00. Relief staff cover breaks and handovers.

Responsibilities

• Lead shift briefings, confirm staffing and service readiness, and review the flight schedule and operating restrictions.

• Coordinate terminal, airfield, apron, security liaison, maintenance and IT activities during the shift.

• Oversee airport resource allocation through the Apron Management Office and resolve operational conflicts.

• Monitor ground handlers and other service providers, and escalate failures that affect safety or service continuity.

• Respond to delays, congestion, equipment failures and other disruptions, coordinating priorities and recovery.

• Initiate emergency actions and notifications assigned in the airport emergency plan.

• Coordinate with air traffic services, security, firefighting, medical services, airlines and handlers through the designated contacts.

• Arrange operational restrictions or temporary closures through the authorised decision-makers when conditions are unsafe.

• Check that significant incidents and hazards are reported to the appropriate safety, security and management contacts.

• Represent the airport operator on shift within delegated authority and keep stakeholders informed of operational changes.

• Maintain the operational log, record decisions and unresolved actions, and provide a complete handover to the next shift.

• Participate in emergency exercises, incident reviews and improvements to operating procedures.

Requirements

• Relevant degree or diploma, or equivalent airport operations experience; ability to lead an operational shift.

• At least 3 years in airport operations, including at least 1 year coordinating a shift, team or operational response.

• Fluent Arabic and clear operational English; sound judgement, emergency coordination and incident reporting skills.

• Complete required airport training, assessments and access approvals before working independently.

• Availability for rotating eight-hour shifts, including nights, weekends and public holidays.

Nice to have

• Airport duty management, emergency-response exercises and operational-readiness work.