After-sales Service Adviser job description

About the job

We are looking for an after-sales service adviser to take customers' service and warranty requests, follow them with technicians through to delivery and keep each customer informed of progress and cost at every stage.

Duties and responsibilities

• Receive customers and their equipment or vehicles, open the job card and describe the fault accurately
• Check the warranty terms to establish what is covered and what the customer pays
• Prepare a cost and time estimate and get the customer's approval before work starts
• Follow up each job with technicians and the parts department through to completion and delivery
• Keep customers informed of progress and of any delays or extra work needed
• Explain the work done and the invoice at handover
• Check customer satisfaction after service and handle complaints
• Remind customers of scheduled maintenance and organize bookings

Working conditions

• Moving between the service desk and the workshop

Requirements

• An intermediate or higher diploma in a technical field such as mechanics, electrical work or electronics
• 3 to 6 years of experience in after-sales service or service reception

The years of experience follow the level you choose when posting.

Skills

• Customer service
• Technical knowledge
• Warranty and service
• Communication
• Problem solving
• Repair cost estimation
• Job cards
• Complaint handling

Preferred

• Experience with an authorized car or equipment dealer
• Experience with a service management system
• Basic English