Job description templates
Information Clerk job description
A ready advert for a Information Clerk job in Libya, in Arabic and English. Post it on jobs.ly and edit it to fit your organization.
About the job
We are looking for an information clerk to be visitors' first point of contact, answering their questions, guiding them to the right procedures and departments and recording their comments and complaints.
Duties and responsibilities
- Answer visitors' questions in person and by phone about services, procedures and required documents
- Direct visitors to the right departments and offices and explain the steps of their transaction
- Hand out forms and leaflets and help visitors fill them in
- Manage the queue and queue tickets at busy times
- Record enquiries, comments and complaints and pass them to the department concerned
- Refer complex enquiries to the responsible staff
- Keep the information desk's details on procedures, hours and fees up to date
- Help older people and people with disabilities access the service
Working conditions
- Dealing with crowds at peak times
Requirements
- Secondary school certificate or an intermediate diploma
- 3 to 6 years of experience in serving visitors or reception work
The years of experience follow the level you choose when posting.
Skills
- Serving visitors
- Communication
- Knowing procedures
- Computer skills
- Patience
- Complaint handling
- Queue management
Preferred
- Basic English
- Experience in a government body, hospital or bank
Post this job
The posting form starts with this description, for you to edit before publishing.