Case Worker job description

About the job

We are looking for a case worker to follow individual cases from assessment to closure, agree a clear support plan for each and refer people to specialist services safely and confidentially.

Duties and responsibilities

• Receive cases and assess their needs and risks through one-to-one interviews
• Agree support plans with clients and follow them through
• Refer cases to specialist services, such as health, legal and psychological support, and follow up the outcome
• Keep confidential case records in the case management system, following data protection procedures
• Follow up cases by home visit or phone and update the risk assessment
• Arrange emergency cash or in-kind assistance for eligible cases according to the criteria
• Present complex cases in supervision meetings and discuss them with the supervisor
• Close cases when the plan's goals are met and record why

Working conditions

• Home visits to clients and work at community centres
• Dealing with painful stories and cases that need quick decisions

Requirements

• Bachelor's degree in social work, psychology or sociology
• 3 to 6 years of experience in case management in protection or social service programmes

The years of experience follow the level you choose when posting.

Skills

• Case management
• Interviewing
• Referrals
• Confidentiality
• Documentation
• Risk assessment
• Data protection
• Active listening

Preferred

• Training in inter-agency case management standards
• Experience with a case management system such as CPIMS+ or Primero
• Knowledge of local referral pathways in the area