Registration Assistant job description

About the job

We are looking for a registration assistant to receive beneficiaries, record their details and documents accurately in the organization's system, check their eligibility for assistance and direct them to the right services.

Duties and responsibilities

• Receive beneficiaries at registration centres and explain the procedures
• Hold registration interviews and enter data into the registration system
• Check identity and other documents against the recorded data
• Update registered households' details and issue cards or receipts
• Identify people with specific needs, such as unaccompanied children and people with disabilities, and refer them to the protection or health teams
• Answer beneficiaries' questions about eligibility and assistance dates
• Organize queues and appointments on registration days with the team
• Keep files and protect personal data according to the organization's policy

Working conditions

• Work at busy registration centres and sometimes at field sites

Requirements

• Secondary school certificate or an intermediate diploma
• 3 to 6 years of experience in beneficiary registration or data entry

The years of experience follow the level you choose when posting.

Skills

• Beneficiary registration
• Data entry
• Document checking
• Data protection
• Dealing with the public
• Excel
• Patience and calm

Preferred

• Experience with registration systems such as proGres or beneficiary databases
• Knowledge of English or of languages spoken by migrants and refugees
• Previous humanitarian work experience