IT Engineer

Duties & Responsibility:

 Responsible for Installing, configuring, and updating PC’s, Printers, Servers and related equipment

(monitor, keyboard, mouse, hard drive, etc.).

Manage and configure switches, routers, and firewalls.

Troubleshoot network connectivity issues.

Handle VLANs, ports configuration, and basic routing.

Ensure proper network cabling and connectivity at HQ.

• Daily monitoring IT infrastructure and respond quickly to incoming requests relate to IT issues.
• Overseeing computer systems and act as support if any system goes down.
• Overseeing and maintain user PCs, including upgrades and configuration as needed.
• Keep inventory of all equipment, software, and license users for the above mentioned IT HW.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the company (this may be in person or over the phone).
• Setting up accounts for new users and overseeing their beverages.
• Assist with onboarding of new users.
• SAGE ERP system: backup, connectivity and ensuring the stability.
• Database administration.
• Reporting and users creation.
• Follow up with SLA with MCIT.
• Repairing and replacing equipment as necessary.
• Overseeing software licenses and ensure updating required.
• Provide regular reports for day-to-day IT topics as well as other upon request reports.
• Contributing in Prepare technical specification sheets for new solutions and applications that support

the company's work.

• Supporting the purchase of IT hardware by setting up hardware equipment technical specifications.

Qualification & Key Capabilities:

1 -3 years’ experience in desktop support or other IT roles strongly weighted.

Bachelor’s Degree or higher.

Good knowledge of Microsoft Office 365 including Word, Excel and Outlook.

Good knowledge of PC, laptop, server, storage system and peripheral hardware.

Good knowledge of wired and wireless networks.

Ability to work independently and handle technical issues.

Good understanding of system and network infrastructure.

Strong teamwork, interpersonal skills, and problem solving skills

Fluent in both English and Arabic (written and spoken).

Good people skills, for working with a range of colleagues and clients.

A willingness to work long hours, often under pressure.