Merchant Acquisition Executive

Mahel is seeking a motivated and organised Merchant Acquisition & Operations Coordinator to join its Commercial & Merchant department during the company's pre-launch phase in Tripoli.

The position involves working directly with local retailers, brands and suppliers to establish commercial partnerships and coordinate their preparation for selling through Mahel. The successful candidate will work closely with management and internal teams, contributing to the development of Mahel's merchant network and initial launch operations.

Contract Type: Fixed-Term with Extension Option

Location: Tripoli, Libya

Compensation: LYD 1,500 per month (base salary) + performance-based commission for successfully secured and activated merchant partnerships.

Role Purpose

To identify, recruit and secure suitable merchant partners for Mahel, while coordinating their onboarding and ensuring they are fully prepared to operate on the platform.

The role is responsible for supporting merchants throughout the process, from initial engagement and partnership agreements to catalogue readiness and successful activation, in line with Mahel's commercial objectives and quality standards.

Main Accountabilities

Outreach

• Research and identify suitable retailers, brands and suppliers across Tripoli.
• Approach prospective merchant partners through field visits, telephone calls and other communication channels.
• Present Mahel's business model and explain partnership opportunities and requirements.
• Arrange and conduct meetings with potential partners.

Evaluation & Partnerships

• Assess potential merchants based on product quality, pricing, reliability and suitability for Mahel.
• Discuss commercial terms and coordinate partnership agreements with management approval.

Onboarding & Catalogue Coordination

• Guide approved merchants through registration and onboarding.
• Collect and verify merchant details and necessary product information, including pricing, descriptions, images and availability.
• Coordinate with internal teams to ensure products meet Mahel's catalogue standards and are ready for listing.

Operations & Relationship Management

• Explain ordering, fulfilment, delivery and returns procedures to merchant partners.
• Support merchant activation and resolve onboarding issues as the platform launches.
• Build and maintain positive long-term relationships with merchant partners.

Reporting & Performance

• Maintain accurate records of prospective merchants, meetings, agreements and onboarding progress.
• Monitor onboarding progress, follow up on outstanding requirements and report regularly to management.
• Work towards agreed merchant acquisition and onboarding targets.

Working Arrangements & Career Development

The role will be primarily field-based during the pre-launch phase, involving regular visits to prospective merchant partners alongside remote administrative work. Once Mahel's headquarters becomes operational, the position will transition to a combination of office-based responsibilities and merchant visits.

Comprehensive training on Mahel's platform, merchant acquisition processes and partnership procedures will be provided, along with opportunities for professional development and career progression as the company grows.

Compensation & Incentives

The position offers a competitive base salary and performance-based commission. Full compensation details and incentive arrangements will be discussed during the recruitment process.

Essential Requirements

• Excellent communication, negotiation, persuasion and relationship-building skills.
• Confidence approaching retailers, conducting meetings and presenting commercial opportunities.
• Strong organisational skills, time management and attention to detail.
• Good spoken and written Arabic.
• Basic computer proficiency and ability to learn new digital systems.
• Ability to work independently, solve problems, manage multiple merchant relationships and meet targets.
• Professional conduct, reliability and a results-oriented attitude.
• Willingness and ability to conduct regular field visits throughout Tripoli.

Preferred Qualifications

• 1–3 years of experience in sales, business development, merchant acquisition or account management.
• Experience working with retailers, brands, suppliers or e-commerce businesses.
• Familiarity with merchant onboarding, product catalogues and online selling platforms.
• Knowledge of Tripoli's retail market, particularly fashion, beauty and consumer products.
• Existing professional relationships with local retailers and business owners.
• Experience using CRM software and spreadsheets.
• Ability to communicate in English.
• Valid driving licence and access to reliable transportation.