Merchant Acquisition & Partnerships Coordinator (B2B Sales)

You will join the company to help establish our network of retail partners and contribute to the launch and growth of a new e-commerce business in Tripoli by identifying suitable brands and coordinating their onboarding.

• Research and identify suitable retailers, brands and suppliers across Tripoli.
• Approach prospective merchant partners through field visits, telephone calls and other communication channels.
• Present Mahel's business model and explain partnership opportunities and requirements.
• Arrange and conduct meetings with potential partners.
• Discuss commercial terms and coordinate partnership agreements with management approval.
• Assess potential merchants based on product quality, pricing, reliability and suitability for Mahel.
• Guide approved merchants through registration and onboarding.
• Collect and verify merchant details and necessary product information, including pricing, descriptions, images and availability.
• Coordinate with internal teams to ensure products meet Mahel's catalogue standards and are ready for listing.
• Explain ordering, fulfilment, delivery and returns procedures to merchant partners.
• Maintain accurate records of prospective merchants, meetings, agreements and onboarding progress.
• Build and maintain positive long-term relationships with merchant partners.
• Monitor onboarding progress, follow up on outstanding requirements and report regularly to management.
• Support merchant activation and resolve onboarding issues as the platform launches.
• Work towards agreed merchant acquisition and onboarding targets.

Full-time position based in Tripoli, Libya. The role is primarily field-based during the pre-launch phase with regular merchant visits and remote administrative work, transitioning to a combination of office-based work and merchant visits once the headquarters is operational. Comprehensive training on the platform and partnership procedures will be provided, with opportunities for career growth. Salary and incentives will be discussed during the recruitment process.

• Excellent communication, interpersonal and relationship-building skills.
• Confidence approaching businesses and presenting commercial opportunities professionally.
• Strong negotiation and persuasion skills.
• Good organisational and time-management abilities.
• Ability to manage multiple merchant relationships and follow-ups.
• Strong attention to detail and accuracy when handling business and product information.
• Good spoken and written Arabic.
• Basic computer proficiency, including email, spreadsheets and online platforms.
• Ability to work independently, take initiative and solve problems.
• Willingness and ability to conduct regular field visits throughout Tripoli.
• Professional conduct, reliability and a results-oriented attitude.
• Ability to learn and use new digital tools and business systems.
• Preferred: 1–3 years of experience in business development, sales, merchant acquisition, account management or retail partnerships.
• Preferred: Previous experience working with retailers, brands, suppliers or e-commerce businesses.
• Preferred: Good understanding of the retail and online shopping market in Tripoli.
• Preferred: Existing professional relationships with local retailers and business owners.
• Preferred: Experience using CRM software, Microsoft Excel or Google Sheets.
• Preferred: Experience with merchant onboarding, product catalogues or online selling platforms.
• Preferred: Ability to communicate in English.
• Preferred: Valid driving licence and access to reliable transportation.
• Preferred: Familiarity with fashion, beauty, accessories or other consumer retail categories.