Job description templates
CRM Specialist job description
A ready advert for a CRM Specialist job in Libya, in Arabic and English. Post it on jobs.ly and edit it to fit your organization.
About the job
We are looking for a CRM specialist to manage customer data and the CRM system, and to design targeted campaigns and loyalty programmes that raise customer satisfaction and repeat business.
Duties and responsibilities
- Administer and configure the CRM system for marketing and sales needs
- Clean, update and de-duplicate customer data
- Segment customers by behaviour and value
- Run targeted email, SMS and notification campaigns for each segment
- Run loyalty and rewards programmes and track their results
- Track retention and satisfaction metrics and report on them
- Train staff to use the system and enter data correctly
- Contact customers only with their consent and protect their data
Requirements
- Bachelor's degree in marketing, information systems or business administration
- 3 to 6 years of experience in CRM or direct marketing
The years of experience follow the level you choose when posting.
Skills
- CRM systems
- Customer segmentation
- Email marketing
- Loyalty programmes
- Excel
- Data analysis
- Data protection
Preferred
- Experience with systems such as Salesforce, HubSpot or Zoho
- SQL knowledge
- Experience in telecoms, banking or retail
Post this job
The posting form starts with this description, for you to edit before publishing.
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