Account Manager job description

About the job

We are looking for an account manager to manage the organization's relationship with a set of key clients, understand their needs, keep them satisfied and grow their business year on year.

Duties and responsibilities

• Manage day-to-day relations with assigned key clients and act as their main point of contact
• Prepare a yearly plan for each account setting out growth opportunities and the client's priorities
• Follow up orders, contracts and renewal dates and make sure commitments are met
• Propose additional products and services that suit the client and grow account sales
• Coordinate the resolution of problems and complaints with the relevant departments until closed
• Hold regular review meetings with clients on results and service levels
• Follow up client balances and collections with the finance department
• Keep account details and opportunities up to date in the CRM and report on performance

Working conditions

• Regular visits to client premises

Requirements

• Bachelor's degree in business administration, marketing or a related field
• 3 to 6 years of experience in account management or business-to-business sales

The years of experience follow the level you choose when posting.

Skills

• Account management
• Negotiation
• Customer service
• CRM
• Problem solving
• Account planning
• Upselling
• Reporting

Preferred

• Experience in telecoms, banking or insurance
• Experience managing government or oil sector accounts
• Good English