Telesales Agent job description

About the job

We are looking for a telesales agent to call prospective and existing customers, introduce products and offers, and turn their interest into recorded orders followed through to delivery.

Duties and responsibilities

• Call prospective customers from contact lists and present products and services
• Handle incoming calls and messages from advertising campaigns and social media pages
• Explain prices, offers, payment and delivery options and answer customers' objections
• Record orders, customer details and call outcomes in the system
• Book appointments for sales representatives with interested customers
• Follow up interested customers and call them back at agreed times
• Confirm orders with the delivery team and check they reach customers
• Report daily on calls made, sales and customer feedback

Working conditions

• Sitting at a computer with a headset for most of the shift
• Occasional shift work

Requirements

• Secondary school certificate or equivalent
• 3 to 6 years of experience in telesales or contact centres

The years of experience follow the level you choose when posting.

Skills

• Phone sales
• Communication
• Persuasion
• Computer skills
• Patience
• Objection handling
• CRM

Preferred

• Good spoken English
• Experience selling telecom services, insurance or consumer products
• Fast typing