Job description templates
Guest Relations Officer job description
A ready advert for a Guest Relations Officer job in Libya, in Arabic and English. Post it on jobs.ly and edit it to fit your organization.
About the job
We are looking for a guest relations officer to welcome guests, look after them throughout their stay, answer their questions and resolve complaints, so they leave satisfied and come back.
Duties and responsibilities
- Welcome VIP and returning guests on arrival and accompany them to their rooms
- Check in with guests during their stay to make sure they are satisfied
- Answer guests' questions about the hotel, the city and its services
- Record complaints and follow them up with the departments concerned
- Arrange special requests such as bookings, transport and special occasions
- Keep guest preference profiles up to date in the hotel system
- Monitor online guest reviews and respond to them in coordination with management
Working conditions
- Shift work, including weekends and public holidays
Requirements
- Diploma or bachelor's degree in hospitality or tourism
- 3 to 6 years of experience in guest service or hotel front desk work
The years of experience follow the level you choose when posting.
Skills
- Guest relations
- Complaint resolution
- English
- Hotel management systems (PMS)
- Knowledge of the city and its sights
- Communication
- Courtesy
Preferred
- Good command of another foreign language
- Experience in five-star hotels
Post this job
The posting form starts with this description, for you to edit before publishing.