Job description templates
Passenger Service Agent job description
A ready advert for a Passenger Service Agent job in Libya, in Arabic and English. Post it on jobs.ly and edit it to fit your organization.
About the job
We are looking for a passenger service agent to see passengers through their airport formalities, from document checks and bag check-in to boarding, accurately, courteously and on time.
Duties and responsibilities
- Check passengers in and issue boarding passes in the departure control system
- Check passports, visas and required travel documents
- Weigh and tag bags and collect excess baggage charges
- Run the boarding gate, call passengers and close the flight
- Assist passengers with special needs and unaccompanied children
- Handle delays and cancellations and rebook passengers
- Log reports of lost or delayed bags and follow them up
Working conditions
- Airport shift work, including nights and holidays
- Long hours standing and pressure around flight times
Requirements
- Secondary school certificate or a diploma in tourism or aviation
- 3 to 6 years of experience in airport passenger services
The years of experience follow the level you choose when posting.
Skills
- Departure control systems
- Travel document checks
- Passenger service
- English
- Complaint handling
- Aviation security procedures
- Working under pressure
Preferred
- An IATA ground handling or passenger services certificate
- Experience with systems such as Amadeus Altéa or SITA
- Good command of another foreign language
Post this job
The posting form starts with this description, for you to edit before publishing.