Telephone Operator job description

About the job

We are looking for a telephone operator to answer calls to the organization and put them through to the right person quickly, give callers general information and take accurate messages.

Duties and responsibilities

• Answer incoming calls professionally and find out what the caller needs
• Put calls through to the right departments and staff or place them on hold
• Make outgoing calls for staff
• Take messages for absent staff and pass them on
• Give callers general information about the organization, opening hours and addresses
• Keep the internal phone directory and extension list up to date
• Report switchboard and line faults and follow up repairs with technicians
• Handle emergency calls according to the approved procedure

Working conditions

• Shift work where the organization runs around the clock

Requirements

• Secondary school certificate or equivalent
• 3 to 6 years of experience in switchboard operation or telephone reception

The years of experience follow the level you choose when posting.

Skills

• Telephone manner
• Communication
• Patience
• Message taking
• English
• Switchboard operation
• Computer skills

Preferred

• Switchboard experience in a hospital, hotel or large organization
• A second foreign language